Dubai Consumer Rights

The Consumer Code of Rights was issued under UAE Federal Law (24) 2006 by the Ministry of Economy (MoE). In Dubai, the Department of Economic Development's (DED) Commercial Control and Consumer Protection Division has been charged with the responsibility to ensure that consumers and retailers alike comply with the Consumer Code of Rights, understand their responsibilities and, where resolution is sought, facilitate this process between retailers and consumers.

Consumer Rights Responsibilities

1. Understand product warrantees, guarantees, origin, storage, expiry and the method of use prior to making a purchase

2. Request a receipt from the seller and ensure that the details on the receipt are correct. Receipts should be kept for your records.

3. For products with an extended lifespan, ensure that you understand the details of the after-sale services and warrantees.

Consumer Rights as stated in Consumer Protection Law No. (24) 2006

The Right to Safety:

To be protected from products, production processes and services that may cause harm to health and safety

The Right to Know:

To know the accurate information concerning the goods and services (ex: original products, for food to mention expiry date & ingredients, others).

The Right to Choose:

Right to have multiple options of items and services in competitive prices and quality.

The Right to Representation:

The right to express opinions to develop the goods, services, prices and availability

The Right to Be Informed:

Acquisition of knowledge and skill and awareness of consumer rights and responsibilities through continuous awareness programs

How to contact us

There are several ways in which you can register a complaint at DED, these include telephone, fax, email, website or a personal visit to DeD consumer protection division.

In all instances you will be expected to provide your name and contact details, full details of the retailer / service provider and a description of the case to be lodged. You should ensure that all supporting documents related to the case are with you at the time of lodging your complaint.

The Consumer Protection division will provide you with a unique case number which should be quoted when enquiring about the progress of your case which we will seek to resolve within 2 working days.

Call ´Ahlan Dubai´ +971 600 545555

Fax +971 4 450 3996

Email consumerrights@dubaided.gov.ae

http://www.consumerrights.ae/




call Ahlan Dubai 600 54 5555

Contacts Numbers for Abu Dhabi Government Services

	Phone from within the UAE: 800 555 Phone from outside the UAE: +971 2 666 4442
	Fax: +971 2 671 5550 Fax Form
	E-mail: Send us an email or request a callback.
	Live Chat: Our contact centre agents are available to discuss your enquiries, don’t hesitate to chat with us.
	Online: Submit your enquiry, receive a reference number and track your request with "My Contact Centre". Consumer Protection toll free  800 8811

Department:
Abu Dhabi Food Control Authority

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Service Access:
Internet: e-Service Phone: +971 2 495 4000 Fax: +971 2 443 6190 Customer Service: ADFCA Main Building Customer Service Counters

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Registration Process - Emirates Identity Authority

the content below is reproduced from emiratesID.ae website 

Registration Process

All people should go to Emirates ID service points for photographing and fingerprinting, except people under 15.

Step One:

Fill in the e-form at any authorized Typing Center. (Click here to check authorized Typing Centers).

Documents required when filling in the e-form at the Typing Centers:

UAE Nationals

• Original valid passport.
• Original Family Book.
• Only for children below 15 years old: Colored passport-size photo with light blue background.
• Registration fees: AED 100.
• Service fees: AED 70.

Residents

• Original valid passport.
• Valid residency permit.
• Only for children below 15 years old: Colored passport-size photo with light blue background.
• Registration fees: AED 100 per year.
• Service fees: AED 70.

GCC Nationals

• Original valid passport.
• Original document proofing holder's residence in the UAE: (valid employment certification or valid lease agreement).
• Only for children below 15 years old: Colored passport-size photo with light blue background.
• Registration fees: AED 100 per year.
• Service fees: AED 70.

Step Two:

Having completed typing the e-form, the customer will receive an SMS determining the date and place of registration.

Step Three:

After receiving the SMS, the customer will visit the service point stated in the SMS caring his/her original supporting passport on the determined date and time to complete photographing and fingerprinting process.

For more information, please contact our Call Center at (04-208-4949)

Important Notes:

• Registration fees of children below 15 (all nationalities) is AED 50 in addition to AED 70 as service fees.
• The customer is not required to attend to the Typing Center himself, but he/she must visit the registration center himself to finalize ID registration procedures (photographing + fingerprinting).
• People over 15 must bring the Typing Center receipt together with the original passport.
• Colored contact lenses and hand henna are not allowed at the time of registration.
• The customer must wear the official uniform of his/her homeland.
• Names and addresses of Emirates ID authorized Typing Centers.
• Any additional amounts required by the typing centers, other than amounts stated above, are not legal and such centers will be legally accountable for that. Emirates ID reserves the right to take all legal and administrative actions against centers colleting additional fees.

Registration Centers - Emirates Identity Authority

the content below is reproduced from emiratesID.ae website

Abu Dhabi

Registration Center Name	Addresses	Tel. No.	Fax No.
ADNAC R.C.	Al Mushrif Area – inside Abu Dhabi National Exhibition Center - Enter from Gate D	024445914
Zayed City R.C.	Inside TAM Center located in Madinat Zayed	028945435	028945408
Al sila R.C.	Inside TAM Center located in Alsela	028945621	028945646
Giathi R.C.	Inside TAM Center located in Gayathi	028945674	028945661
Delma Island R.C.	Inside TAM Center located in Dalma Island	028945554	028945571
Al Ain R.C.	Administrative center - near Abu Dhabi Food Control Authority	037639000	037639493

Dubai

Registration Center Name	Addresses	Tel. No.	Fax No.
Al Karama R.C.	Al Karama Area – Inside the Karama Central Post Building Next to Dubai Municipality	043342055	043353250
Al Rashidiya R.C.	Al Rashidiya Area – Behind Al Rashidiya Council Building	042845252	024955963
Al Barsha R.C.	Third Al Barhsha Area – Next to Jabal Ali Horse Racing Arena	043832223	043419889
Dubai Natiorisation & residency department	Al Jafelia Area – Inside the Department of Naturalization & Residency Building – Next to Dubai Land Police Station	043981331

Sharjah

Registration Center Name	Addresses	Tel. No.	Fax No.
Al Sharjah R.C.(Al Taawun)	Al Khan Street – Al Nahdah Bridge – Next to Expo Inside Al Taawon Shopping Center	065774000	065774477
Al dhaid R.C.	Al Thaid Area - Inside Chamber of Commerce and Industry Building (Althaid Branch)	068822230	068828585

Ras Al Khaimah

Registration Center Name	Addresses	Tel. No.	Fax No.
RAK R.C. new	Al Dhait Area - Behind the new licensing and traffic department	072352332	072351914
A Rams Club R.C.	Al Ramse Area – Inside Al Ramse Sports Club	072662338	072662574

Fujairah

Registration Center Name	Addresses	Tel. No.	Fax No.
Al Fujairah R.C.	Al Dhab Area – Presidential Road – Al Shaheen Towers – First Floor	092242552	092232543

Umm Al Quwain

Registration Center Name	Addresses	Tel. No.	Fax No.
Umm Al Quwain R.C.	Al Ras (D) area – Sheikh Rashid Bin Saeed Al Maktoom Road Next to Justice Hall Building	067655111	067655222

Ajman

Registration Center Name	Addresses	Tel. No.	Fax No.
Ajman R.C.	Al Jurfe Area – Al Jamea Street – Next to the Ajman Department of Naturalization & Residency Building	067484777	067434465