Dubai Consumer Rights

The Consumer Code of Rights was issued under UAE Federal Law (24) 2006 by the Ministry of Economy (MoE). In Dubai, the Department of Economic Development's (DED) Commercial Control and Consumer Protection Division has been charged with the responsibility to ensure that consumers and retailers alike comply with the Consumer Code of Rights, understand their responsibilities and, where resolution is sought, facilitate this process between retailers and consumers.

Consumer Rights Responsibilities

1. Understand product warrantees, guarantees, origin, storage, expiry and the method of use prior to making a purchase

2. Request a receipt from the seller and ensure that the details on the receipt are correct. Receipts should be kept for your records.

3. For products with an extended lifespan, ensure that you understand the details of the after-sale services and warrantees.

Consumer Rights as stated in Consumer Protection Law No. (24) 2006

The Right to Safety:

To be protected from products, production processes and services that may cause harm to health and safety

The Right to Know:

To know the accurate information concerning the goods and services (ex: original products, for food to mention expiry date & ingredients, others).

The Right to Choose:

Right to have multiple options of items and services in competitive prices and quality.

The Right to Representation:

The right to express opinions to develop the goods, services, prices and availability

The Right to Be Informed:

Acquisition of knowledge and skill and awareness of consumer rights and responsibilities through continuous awareness programs

How to contact us

There are several ways in which you can register a complaint at DED, these include telephone, fax, email, website or a personal visit to DeD consumer protection division.

In all instances you will be expected to provide your name and contact details, full details of the retailer / service provider and a description of the case to be lodged. You should ensure that all supporting documents related to the case are with you at the time of lodging your complaint.

The Consumer Protection division will provide you with a unique case number which should be quoted when enquiring about the progress of your case which we will seek to resolve within 2 working days.